At David Harris & Co, we do our best to assist landlords. We believe a positive working relationship between the parties makes life easier for everyone.
However, there will be times when even we can’t resolve matters. If this situation occurs, it is good to know there are professionals you can turn to in order to resolve the matter without too much wait or discomfort.
There is a new scheme to help tenants and landlords
The National Residential Landlords Association alongside the Property Redress Scheme and The Dispute Service are creating a new scheme that aims to assist landlords and tenants in resolving disputes.
Those looking for assistance will be able to access help that facilitates a fast and efficient resolution to problems between landlords and tenants.
Tenants can raise a complaint with the independent redress scheme, and a case assessor will try to reach a quick agreement with the parties. Failing this, the assessor will try to create a platform for a reasonable resolution.
The pilot scheme will be administered by HF Resolution Ltd which run the Property Redress Scheme and the TDS Tenancy Redress Service over the course of the next twelve months, up to 31st March 2023. NRLA members will be allowed to opt-in if they wish.
At this point, the NRLA says it will encourage members to approach them directly, if they wish to be involved with the scheme.
What do the leading parties say?
As you would expect, people involved with the process have a lot to say about the matter.
Ben Beadle, Chief Executive of the National Residential Landlords Association, said: “For some time, we have stressed how important it is that an effective system of redress is established to resolve disputes between landlords and tenants. This pilot will give NRLA members the chance to demonstrate their commitment to excellent customer service and play a pivotal part in the development of a future, mandatory redress scheme in which both landlords and tenants can have confidence.”
Steve Harriott, Chief Executive of The Dispute Service, said: “We have been working with the NRLA on a mediation service for some time and the Tenancy Redress Service marks a major step forward in offering redress to tenants of participating NRLA landlords”.
Tim Frome, Director of HF Resolution Ltd t/a the Property Redress Scheme, adds: “We have run a successful government authorised redress scheme for property agents since 2014 and our dedicated tenancy mediation service helps resolve mainly end of tenancy disputes during these difficult times. We are, therefore, delighted to work with Ben and his team, to provide redress directly to NRLA landlord members and their tenants. We worked closely with the NRLA to design the pilot and to ensure it is right for both landlords and tenants. Landlords using us for the pilot will benefit from our experienced and qualified team, who know the sector inside out. What we will learn from working with NRLA landlords and the experience gained during the pilot will be vital in guiding the government when they make landlord redress mandatory. We cannot wait to get started”.
Contact David Harris & Co to let in Finchley
We have assisted many Finchley landlords connect with tenants, and we know where these groups are looking for rental property. You can take the stress out of connecting with your ideal tenant by turning to a local letting specialist in Finchley.
If you want to make an informed decision in and around Finchley’s letting market, we are here for you. If you have any questions about the local market, or you need assistance, please contact David Harris & Co today. Call us on 0208 346 9122.
